Q. When will my linens arrive?
A. Linens will arrive 1-4 days before your event
Q. Will the linens need to be ironed?
A. The linens should be ready to go. In the event there are
creased, take the linens out the box and let them breathe for a
couple of hours. If needed, place linens inside a dryer for 2-3
minutes.
Q. Do I need to return my rentals clean?
A. No you don't. That is our job.
Q. What happens if I lose my prepaid waybills?
A. You MUST contact us immediately to have the waybills
replaced. You will be charged $35.00 per each label.
Q. When do the linens need to be returned?
A. Linens MUST be shipped back on Monday following the event.
NO EXCEPTIONS!
Q. Must I purchase delivery insurance?
A. YES once optional but no longer an option.
Q. How to schedule a Monday Pickup?
A. Call FedEx Ground too schedule pickup.
Q. What if Monday falls on a "LEGAL" holiday?
A. The linens MUST be shipped back on Tuesday. Please
call FedEx Ground to verify holiday. Not all holidays are
observed by FedEx Ground.
Q. What if I'm late returning the linens?
A. You will be charged 1 week's rental.
Q. Do you allow local pickup?
A. No
Q. Do you perform a credit check?
A. Yes we do
Q. Are you a legitimate company?
A. Yes we are
Q. How may I verify the legitimacy of your business?
A. www.ks.gov and perform a "business entity" search.
Q. Legal business name?
A. Dutch Entertainment/Hook my Wedding Up
Q. Do I pay for shipping?
A. Yes you do. You pay for shipping to you and we provide you
with a prepaid label to return linens.
Q. Am I responsible for damages?
A. Yes you are. Pay "actual cost" of item damaged.
Q. Will you turn my account over to collections in the event I
don't pay?
A. Yes we will and will be reported on your credit report.
Q. What are your rental policies?
A. Our policies can be viewed on our Rental Terms page. If you
have additional questions please feel free to contact us at
1-785-979-0724.
Q. Where can I find pricing information?
A. You can view each price on our Rental Pricing.
Q. What are your business hours?
A. Monday thru Friday-4:00pm-9:00pm, CST--Winter hours!
A. Monday thru Friday-8am-3pm, CST--Summer hours!
Q. When should I place my reservation?
A. Our busy season is from June to October and during the
holiday season. You are welcome to place your reservation
as far in advance as you like. If you event is taking place
during a busy season it is recommended to call at least six
months in advance for the best availability. Keep in mind
when reserving linens we do require a non-refundable
reservation fee to be paid at the time the reservation is
made.
Q. Can I place my rental order online?
A. You may download contract and terms and fax, mail, or email
to us.
Q. Can I place my purchase order online?
A. Yes you may. Please be advised that we receive several
orders a day. In stock items will ship within 10 business
days while made to order items (organza overlays, organza
runners, and certain colored items) will ship within 15-20
business days excluding holidays. Please ask questions
before ordering for all sales are final.
Q. Can I change my order?
A. Yes. We do recommend reserving the highest possible
quantity of rental items that you may need (+ or - 50) since
during the busy season it can be difficult to add items. We
ask that all changes to your order are completed 22 days
(Friday) before your event. There are no penalties
for lowering quantities before that time.
Q. When is my final payment and count due?
A. 22 days before your event. (3 weeks) All final payments
are due on Friday.
Q. Do you offer delivery or set up services?
A. Yes, please contact Donetta Watson with
http://www.oneandonlyweddingservice.com/ for setup,
delivery, and prices. Please call (913) 599-9970 or (913)
305-3685. Kansas City Metropolitan area only.
Q. Do you offer event planning?
A. Yes. Contact Donetta Watson One
and Only Wedding Service at (913) 599-9970 for pricing and
availability. Kansas City Metropolitan area only.
Q. Why do I have to pay a non-refundable reservation fee?
A. We often book to capacity and thusly require reservation
fees to insure availability to those clients who require
linens for their event.
Q. Is my non-refundable fee applied towards my balance?
A. Yes
Q. Is there a cancellation fee?
A. Yes, the $85.00 deposit is non-refundable and a
restocking fee of 25% is applied to your account and
charged to card on file.
Q. Is there a refundable deposit fee?
A. Yes there is in the amount of $100.00. The deposit is
refunded back to the cardholders credit card placed on file
as long as ALL linens are shipped back on Monday, as
agreed upon in
the contract or on Tuesday, if Monday is a FedEx holiday.
Q. Whose name must be placed on the contract?
A. Credit card holder
Q. Who is responsible for damages and late fees?
A. Credit card holder
Q. I don't have a valid credit card
A. We are unable to rent to you
Q. What colors do you offer in polyester banquet
A. White, ivory, brown & black
Q. What colors do you offer in satin banquet
A. White, ivory, brown, black, true red, burgundy, apple red,
champagne, silver, & gold
Q. What colors do you offer in satin self tie chair covers
A. White, ivory, brown, black, apple red, champagne, silver,
light blue, & gold
Q. What colors do you offer in polyester folding metal &
wooden chair covers
A. White, ivory, & black
Q. What colors do you offer in satin folding metal & wooden
chair covers
A. White, ivory, brown
Q. Do you rent polyester tablecloths
A. No, we sale polyester tablecloths but rent only satin table
cloths
Q. Do you rent organza overlays or runners
A. No, we sale organza overlays but rent only satin overlays
and runners
Q. When does your summer hours begin & end
A. June 1-August 7
Q. Are you open year around
A. Yes we are!
Q. Do you offer off season pricing
A. No
Q. Are your prices set in stone
A. Yes
Q. Are you just a linen rental company
A. No, we are a full wholesale manufacturing company
specializing in all linens (chair covers, table cloths, runners,
overlays, napkins, table skirt, sashes, isle runners, drape,
pipe socks)
Q. Do you sale all fabrics
A. Yes, poly Gabardine, organza (mirror, crystal, sparkle,
charmeuse satin, crep satin, poly satin, dull satin, crinkle
charmeuse, crinkle shimmer, metalic lame, taffeta, crinkle
taffeta, pin tuck taffeta, poly cotton, checkered poly, 118"
wide organza voil, hard net, tulle 108" wide 50 yard roll,
velvet, dacron polyester...and more. We can custom
design and manufacture any size and type linen, using
any fabric.
Q. Do you have a online store?
A. Yes, but not all of our products nor colors are listed.
Please email us via our "contact us" with your entire
order and we will invoice you. Please provide your
email address.
Q. Do we accept tax exempt orders
A. Yes, from the State of KS & MO only
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